FAQ

Where is your product manufactured from?  

For rash guards, the high quality fabric we use is imported from Italy.  For manufacturing, we have aligned ourselves with several factories in China and Hong Kong.  

For T-shirts, they are shipped from our distribution centers in the United States.

What are the sizes?  Where are they listed?

The sizes for each product is listed under the item itself, under description.  Simply click the product of your choice and you will see the sizing information.

Do you accept credit cards?

Yes, we accept all forms of major credit cards, and Paypal.  You can select and choose your payment option during checkout.

How long will shipping take?

For rash guards, we offer free shipping from our manufacturing plants to United States, so it takes about 12 to 20 business days.  International shipping may vary between 20 to 40 days.  For our T-shirt line, shipping will take about 5 to 7 business days.

How much is shipping?

For a limited time, it's mostly free world wide!  

Who do you use for shipping courier?

For rash guards, we use China ePacket, which is a fast global courier service by China Post.  For T-shirt line, we use USPS & UPS.

I need it faster.  Do you guys offer anything faster?

For rash guards, we offer DHL service for $30 to the United States, which will take 6 to 13 business days. There is no expedited service for T-shirts.

Will the design or colors fade?

For rash guards, no.  We use the sublimation technique which uses heat to transfer dye onto materials such as a plastic, card, paper, or fabric.   For our T-shirt line, we recommend you air dry the shirts.

What is your product made of?

Rash guards - It depends on the product, but it varies from a mix of spandex, lycra, and polyester.  T-shirts - ring spun cotton and polyester blend.

Is there an import tax?

It depends on the country, but buyers are responsible for any country import tax/duty, VAT, GST at the time of entry into the country of destination.

What is your return policy?

We can accept returns if the product is not as described, but you must email us at info@rashguardhero.com prior, and specify your order number, and the reason for the return.  We will provide you with a separate return address.  Buyer must pay for all shipping cost incurred.  We must be notified of returns within 5 business days.

What's your recommendation for proper care of the product?

We recommend that you turn the rash guards inside out, wash in cold water, and then hang dry them.  Please do not use bleach or any stain removers.

 

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